The Cryptology Card is a virtual debit card. It is like a regular debit card issued by a bank, except this one allows you to enjoy your crypto assets and blockchain technology at the swipe of a card.

Is the Cryptology Card a credit or debit card?

To apply for your own Cryptology Card, visit our app today.&nbsp;<ol style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); margin-bottom: 10px; color: rgba(9, 30, 66, 0.87); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, Cantarell, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px;"><li>You should sign up first to Cryptology and pass the KYC authentication.&nbsp;</li><li>We also ask you to set up 2FA, biometric authentication and a pin code for maximized security.&nbsp;</li><li>From there we will ask you to fill out some questions via a questionnaire regarding your account.</li><li>Once passed, you can apply for the debit card via our mobile app. Follow the steps carefully.&nbsp;</li></ol>Contact our customer support team if you have any questions regarding the application process.

How do I apply for a Cryptology Card?

Currently, you cannot earn rewards with your Cryptology Card.

Can I earn rewards from the Cryptology Card?

Your Cryptology card gets linked to your USDT spot balance and all the stablecoins that you have on your USDT spot balance are used to cover card transactions. Currently, USDT is the only accessible token with our card but we are working towards adding new ones for your convenience.

How do I top-up my Cryptology Card?

The Cryptology Card uses different exchange rates with our transaction clearing being done in EUR. If your original transaction is in EUR, then the rate that'd be applied is EUR/USDT spot exchange rate of Cryptology. Not using EURO but another currency? Then the exchange rate will be based on the rate of your local currency in relation to EUR by our payment service provider and then the EUR/USDT spot exchange rate on Cryptology.Feel free to reach out if you have any questions regarding this. Our team is always happy to help!&nbsp;

Which exchange rate do we use?

If you’re an early user of the Cryptology Card you will be treated to zero maintenance fees! We will cover the maintenance for your convenience in the first few months of our card being launched! Be sure to get in early to utilize this offer. If you have any further questions contact our customer support team today.

Are there any maintenance fees with the Cryptology Card?

Fees per each transaction include the fixed fee + percent from transaction (as listed in the table below).&nbsp;<div align="left" dir="ltr" style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); color: rgba(9, 30, 66, 0.87); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, Cantarell, sans-serif; font-size: 14px; font-weight: 400; text-indent: 0px; margin-left: 0pt;"><table style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); border-collapse: collapse; border-spacing: 0px; margin-bottom: 0px; border: none;"><tbody><tr style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); height: 42.25pt;"><td>Name<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);"></td><td>Fixed Fee EUR<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);"></td><td>Percent<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);"></td></tr><tr style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); height: 42.25pt;"><td>Card Payment<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);"></td><td>0.47 €&nbsp;<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);"></td><td>3 %<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);"></td></tr><tr style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); height: 42.25pt;"><td>ATM International (non-€)<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);"></td><td>0.75 €&nbsp;<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);"></td><td>3 %&nbsp;<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);"></td></tr><tr><td style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); padding: 5pt; overflow: hidden; overflow-wrap: break-word;">ATM Domestic (€)<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);"></td><td style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); padding: 5pt; overflow: hidden; overflow-wrap: break-word;">0.45 €&nbsp;<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);"></td><td>3 %&nbsp;<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);"></td></tr></tbody></table></div>

What are the transaction fees for the Cryptology Card?

When you sign up and are verified for a Cryptology Card you don’t receive a physical card. &nbsp;It’s a virtual card that can be integrated into your phone’s wallet, those being Apple and Google. You can also access it via the Cryptology mobile app.

Can I receive a physical card?

If you are having trouble paying with your card then it’s best to contact our customer support team. Before doing so please ensure you’re not using your card to transfer cash to another account and the card is only being used to pay for offline and online purchases at a merchant.

I can’t pay with the Cryptology card, what do I do?

There are necessary account limits for the Cryptology Card when using it.&nbsp;<p dir="ltr" style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); margin-bottom: 0pt; margin-left: 0px; color: rgba(9, 30, 66, 0.87); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, Cantarell, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; line-height: 1.38;">We have broken them down for you below:&nbsp;<ul style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); margin-bottom: 0px; margin-left: 0px; list-style: inherit; color: rgba(9, 30, 66, 0.87); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, Cantarell, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px; padding-inline-start: 48px;"><li>Daily outgoing payment limit - 15,000 EUR</li><li>Monthly outgoing payment limit - 30,000 EUR</li><li>Daily ATM withdrawals limit - 1,000 EUR</li><li>Monthly ATM withdrawal limit - 4,000 EUR</li></ul>If you have any questions regarding this information feel free to contact our customer support team.

What are the limits?

We offer our card to users who have passed the KYC level 3 on our exchange. To do this you will need to submit documentation and will receive a questionnaire from us.&nbsp;<p dir="ltr" style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); margin-bottom: 0pt; margin-left: 0px; color: rgba(9, 30, 66, 0.87); font-family: &quot;Helvetica Neue&quot;; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; line-height: 1.38;">We must also point out your application can be rejected by our card provider due to them performing initial checks. Those applying must be within the European Union and have the necessary documentation to prove this. Institutional users cannot access our card at this time, only retail investors. You must also have all security functions enabled on your Cryptology account when applying. These include 2 Factor Authentication (2FA) and a security pin code.<p dir="ltr" style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); margin-bottom: 0pt; margin-left: 0px; color: rgba(9, 30, 66, 0.87); font-family: &quot;Helvetica Neue&quot;; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; line-height: 1.38;">We ask when you do apply for the card that you tell us:<ul style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); margin-bottom: 0px; margin-left: 0px; list-style: inherit; color: rgba(9, 30, 66, 0.87); font-family: &quot;Helvetica Neue&quot;; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; padding-inline-start: 48px;"><li style="font-family: &quot;Helvetica Neue&quot;;">What the card will be used for.</li><li style="font-family: &quot;Helvetica Neue&quot;;">The number of transactions.</li><li style="font-family: &quot;Helvetica Neue&quot;;">Your employment status.</li><li style="font-family: &quot;Helvetica Neue&quot;;">Monthly turnover.</li><li style="font-family: &quot;Helvetica Neue&quot;;">Your tax country of residence.</li></ul>Rest assured, if you don’t get approved for our card you can still use our exchange services.

Who can get the Cryptology card?

Initially only USDT will be available to use with the Cryptology Card, which needs to be in your Spot account with Cryptology.In the future we will add new tokens such as BTC and ETH to be available on the Cryptology Card.

What coins can I pay with?

You can use your Cryptology Card like a normal bank card. Use it to pay for everyday purchases in your favorite shops seamlessly and effortlessly. More of an online shopper? Then don’t worry as you can also use it to pay for your online purchases at the click of a button. Thanks to our digital integration into Apple and Android devices you can connect your virtual card with your digital wallet.

How can I use the Cryptology Card?

Yes you need to have a verified Cryptology account. This means you need to pass the top level of our KYC process, Level 3. Our card provider will also need to verify your account through some extra steps of their own.We do this to ensure full transparency and safety.

Does my Cryptology account need to be verified to use my card?

This can all depend on the KYC process and also how long our third party partner, Unlimit, also takes. They run their own checks and due diligence for applicants. However once we have updates from Unlimit on the application process we will of course inform you and move you onto the next steps!

How long does it take for me to get the card?

Countries that reside in the European Union are eligible to apply for a Cryptology card. Users in the EU need citizenship in their country, along with the necessary proof. Only one card is issued for one person.

Which countries can apply for the card?

You can pay abroad using your Cryptology Card thanks to the power of Mastercard.

Can I pay abroad or with international transactions?

To track your card’s spending and transactions you can do so via the Cryptology mobile app.You can filter through your transactions and we’ll show you the status on it. Statuses consist of&nbsp;processing,&nbsp;successful,&nbsp;and&nbsp;declined.<br style="box-sizing: border-box; --tw-shadow: 0 0 rgba(0,0,0,0); --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0);">You can also filter by these criteria for your payments.&nbsp;

Where to track my spending & transactions?

If you face an issue with a transaction or need to return a good/service to a merchant we offer both chargebacks and refunds. Refunds and chargebacks can take upwards of 30 days to process and complete.&nbsp;We sort chargebacks ourselves here at Cryptology for your convenience. You will receive all returned funds in Euros that will be added to your Cryptology fiat account.

How do refunds and chargebacks work?

The Cryptology Card is a digital card only accessible via your mobile device. In the event of losing your mobile phone please contact our customer support.

I lost my Cryptology Card, what should I do?

You can freeze your card via the Cryptology app. Here we will freeze all activity until further notice.&nbsp;Please note we can only do this once a month and you cannot unfreeze through the app, you must contact us directly to do so.